If you get this message, it means that your number or email was already used to register with Altragate.
If you’ve forgotten your password, you can follow the steps to create a new password here.
You can reset your password in 3 simple steps:
- Enter your Altragate email
- Follow mail instruction
- Enter new password.
Please make sure that you keep your password in a safe place and don’t disclose it to any third parties.
Once you become a verified client, you’ll have access to all of Altragate's products and services. Verify your profile by uploading clear, color copies (mobile photo or a scan) of the following documents:
- Proof of identity – passport, national identity card or driving license
(if your identification document also states your correct residential address, then an additional proof of address document might not be required.) - Proof of address – bank/card statement or utility bill. Examples of documents which can be provided are:
Water/gas/electric/internet/telephone bill.
Residency certificate or tenancy contract.
You can find full details on your transactions in Altragate by following the steps below.
- Go to ‘Transaction History’.
- Find the relevant transaction.
- Click on the transaction ID number.
You can contact our Customer Support Department with any questions you might, from registration, to downloading your platform, to accessing Altragate.
Monday to Friday: 24 hours
Saturday: 11:00-16:00
Sunday: 12:00-20:00
(GMT+2/GMT+3 during Daylight Saving Time)
You can contact us via Live Chat, or by email info@altragate.com.
Altragate abides by a strict regulatory framework. All client funds are held in segregated accounts in top-tier banks, ensuring that your investments are secure and protected at all times.
We also guarantee that every necessary precaution is taken to keep your details secure. Learn more about our privacy policy
